You may want to configure FactoryWiz™ Monitoring’s to send email notifications to users if a machine has been remained in a certain Idle Reason or Machine Mode for a given amount of time. FactoryWiz™ Monitoring can be configured to send "escalation notifications" with different time delay settings. Note that once a notification threshold is met, the notification is sent only once and will not send again until the machine has changed to a different Mode of Idle state and then the timer for that notification is reset and will notify again if the threshold is met again.
You must first configure the Email Template to associate with the Idle Notification. Email Templates are configured in Configuration>Email>Email Templates