Troubleshooting PDF Email Reports Issues

Troubleshooting - PDF Email Reports not Sending


FactoryWiz monitoring uses uses a utility called CRProcess to send email reports. Sometimes this file is blocked by security and needs unblocking.

Procedure:

  1. Remote Desktop into the FactoryWiz server
  2. Go to folder C:\Program Files\RYM\CNC Monitoring Suite
  3. Right click + properties on CRProcess.exe
  4. Check unblock or click the unblock button under general*.
  5. Apply
  6. Restart the FactoryWiz service called RYM FactoryWiz Poller.
*If you do not see unblock, it is already unblocked.



The next test is to manually run CRProcess.exe to see if that gives an error:

  1. Remote Desktop into the FactoryWiz server
  2. Go to folder C:\Program Files\RYM\CNC Monitoring Suite
  3. Open command line from the address bar by typing CMD into the address bar and hit enter
  4. Type into command line: CRPROCESS 0 and hit enter. This will send the first scheduled auto report
Does it send the report? If yes, please contact us and we will remote into the server.


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