Guide to Activating DNC Licenses in FactoryWiz DNC (Version 20.1+)

DNC License Instructions (Version 20.1 or Above)


This document covers new installations / lost keys and existing systems adding licenses. Existing systems or if you have already received a license can jump to number 5.

Click here to download PDF version with screenshots 


  1. Open the DNC Client on the computer where the DNC server is installed (not on a client pc). 
  2. Login with the Admin username and password. Please email support@factorywiz.com if you do not know these credentials or need them resetting.

  3. Select Licensing on the left hand menu. If you do not see the menu but you do see the word SYSTEM, click on SYSTEM to expand the menu.
  4. Once you receive an email from FactoryWiz with your new license you have 2 options: 
  1. If connected to the internet: Click Check Cloud
  2. If no internet connection
  1. Download the license from the link in the email
  2. Click Add License 
  3. Locate the FWDNCKey file you downloaded and open it

  1.   |


      |
    If successful you will see the number of DNC licenses has been set or increased. Click exit to return to the main screen. NEVER click Wipe License unless your told to by FactoryWiz.
  2. You will notice that the machines still say unlicensed. You will need to restart the DNC SERVER software / service in order to apply these changes. Close the DNC Client.
  3. If running as a service (preferred method): 
  1. open the FactoryWiz DNC Service Manager from windows start menu. Click Stop Service and wait for it to stop (this can take a few minutes), then click Start Service to restart it. 

  2. If running as application, right click on the blue DNC icon in the system tray and click Stop. Once it has stopped, you can reopen the DNC server by selecting the blue DNC Server icon from the desktop or start menu. 
  1. Reopen the DNC Client (red icon) and you should see the machines are now idle. If you still see “Unlicensed”, please email support@factorywiz.com 





    • Related Articles

    • DNC License Instructions for New Customers (or Wiped Licenses)

      This document covers new installations / lost keys and existing systems adding licenses. Existing systems or if you have already received a license can jump to number 5. Click here to download PDF version with screenshots Open the DNC Client on the ...

    • FactoryWiz DNC Self-Installation Instructions

      Getting started Here is a link to our download site for all of the FactoryWiz DNC downloads, Quickstart Guides and videos and common machine configurations that will help you get started with your installation: Software Download Page From the ...

    • Move License Form for FactoryWiz DNC

      FactoryWiz License Move Request Print, Sign & Return This request will not be processed until you submit it to Factorywiz via fax or email. You must print this form, sign it and scan the signed form and email it to support@factorywiz.com Full Name ...

    • FactoryWiz DNC Client Installation (Windows PC Version)

      Downloading Download the DNC Client PC software from https://maintenance.factorywiz.com/downloads/ There is a password on the installer, this password is only available to those customers on maintenance. Please contact us for this password or: Open ...

    • Moxa Configuration Instructions-Wizard (Wireless)

      W2150A Wireless Moxa Configuration Below are a list of links to the latest drivers and firmware for the W2150A wireless Moxa units. Moxa Firmware Update NPort Windows Server 2019 and below or Windows 10 and below Driver Manager (WHQL certified) NPort ...